Privacy Policy

Interbuys Ltd t/a Soul-Destiny.co.uk

Updated 28 June 2023

1. Introduction

This Privacy Notice ("Notice") is the official privacy policy of Soul Destiny and applies to all personal information collected by Soul Destiny. In this Notice, we explain how and why we collect your personal information, how we use it, and the controls you have over its use, in compliance with the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).

2. Collection of Information

We collect certain personal information from our customers that is necessary for us to provide our services. This includes situations such as:

When you contact us, we keep a record of that correspondence.
When you purchase a product from our website.
When you sign up to our VIP member club via the website form.
When you abandon your cart during the checkout process.
When you abandon browsing a product on our website.

We collect this information for the purpose of providing you with relevant information about Soul Destiny's products and services, including marketing communications such as abandoned cart and browse abandonment emails. We have conducted a legitimate interest assessment (LIA) and determined that our legitimate interests for processing this data are the provision of personalised and tailored marketing communications, enhancing customer experience, and promoting our products and services. We have also conducted a balancing test to ensure that our legitimate interests do not override your rights and freedoms. Based on this assessment, we believe that the impact on your privacy rights is minimal and that the processing is necessary and proportionate.

We do not process or store your credit card information, and we will never ask for your credit card details via email.

3. Links

Our website may contain links to other websites, and these third-party websites may collect personal information about you. We are not responsible for the privacy practices of other businesses or the content of linked websites. We encourage you to read the privacy statements of each website that collects personally identifiable information when you leave our site.

4. Security and Storage

Protecting your information is important to us. We have implemented security measures to safeguard your personal information against loss, misuse, and alteration.

We retain the information you provide, including your contact details, to verify transactions, customer details, and maintain accurate records for legal and accounting purposes.

While we strive to protect your personal information, please be aware that no data transmission over the Internet can be guaranteed as 100% secure. You should also take responsibility for keeping your passwords and account information confidential.

5. Access to and Correction of Personal Information

We are committed to maintaining accurate and relevant information about our customers. If you believe that any information we hold about you is inaccurate, please let us know, and we will correct it. For confidentiality reasons, we will only disclose your personal information if we can verify that it relates to you.

If we refuse to provide access to or correct your personal information, we will provide you with reasons for our decision.

6. Controlling your Personal Information & Opt Out

You have control over your personal information, and you can choose how it is used in the following ways:

To opt out of receiving email communications from us, please click the unsubscribe link at the bottom of the email.
If you previously agreed to us using your personal information for direct marketing purposes, you can change your preferences at any time by writing to us or emailing us using our contact page.

7. Cookies

We use "cookies" to collect information from our website. These cookies help us analyse site usage and provide an improved online service. The information collected includes your IP address, date and time of visit, pages viewed, and information sent by your browser. This information is anonymised and used solely for website analysis purposes.